When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We ship Exclusively with UPS and do not allow shipping on second or third party accounts.
Orders received by Noon EST typically ship the same day. Orders received after noon EST sometimes ship the same day but will ship by the next business day. Please allow for shipping time from UPS. (Based on stock availability)
There is a handling charge included in the shipping price. This seems especially high if you order a low number of pieces. This handling charge (especially for a small order) is not avoidable. We offer our products with a ONE piece minimum but in order to be able to offer this must charge the handling.
What is the return policy?
Returns
Our "blank" products are
returnable with prior approval from our customer service department. The
original shipping charges for the order are NOT refundable NOR are the
return shipping. There is a 10% restocking fee for any blank item
return. Returns must be received within 2 weeks of Original Invoice.
Printed Products
Custom printed products are not returnable unless deemed defective by our quality control team.
Defective Merchandise
We will guarantee that our
products will be free of material defects. We do not consider an item to
be defective if normal wear is determined to be the cause of the
defect. Our quality control team will review all claims and the history
of any issues of the product in question to determine a defect.
Shipping Charges
Shipping charges are not refundable on any order unless the mistake
was clearly made by For-Most Specialties LLC (KoozieWarehouse.com) in
which case we will cover the shipping cost as determined at the time of
the request.
Please contact customer service for more information on returning an item or to get a return authorization.
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